Refund policy
Last updated: September 21, 2026
At Varsy, every order is checked before dispatch and we stand behind the quality of our pieces. This policy explains what happens if something isn't right with your order.
All sales are final
We do not accept returns or exchanges for change of mind or sizing. Please review the size chart on each product page before ordering. If you're unsure about your size, contact us before placing your order at contact@varsy.store or through the chat on our website, and we'll help you choose.
When we will make it right
You are covered if your order arrives:
- Damaged during delivery (torn, crushed, stained or otherwise damaged in transit)
- Incorrect (wrong item, size or color compared to what you ordered)
- With a manufacturing defect (faulty zipper, broken stitching, printing or embroidery flaws, or any defect present from production)
Reporting deadlines
- Delivery damage or incorrect items: please contact us within 48 hours of delivery.
- Manufacturing defects: please contact us within 30 days of delivery.
Claims submitted after these deadlines may not be eligible.
How to submit a claim
Email contact@varsy.store or message us through the website chat with:
- Your order number
- Clear photos of the item, showing the damage, defect or error
- A photo of the package and shipping label (for delivery damage)
- A short description of the issue
What happens next
Our team reviews every claim within 1–2 business days. Once your claim is approved, we will either send you a replacement at no cost or issue a refund to your original payment method. The choice depends on the issue and product availability. In most cases, you will not need to send the item back.
Not eligible
- Change of mind or no longer wanted
- Wrong size ordered
- Normal wear and tear
- Damage caused by improper washing, care or use
- Items that have been altered, heavily worn or washed
- Claims without photo evidence
Final sale items
Items marked as Final Sale on the product page cannot be returned, exchanged or refunded. They remain covered if they arrive damaged, defective or incorrect, as described above.
Refunds
Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card provider, the funds may take an additional 5–10 business days to appear on your statement. Shipping is always free, so there are no shipping fees to deduct or refund.
Order cancellations
You can cancel your order free of charge until it has been dispatched, which normally happens within 1–3 business days of purchase. To cancel, contact us as soon as possible with your order number. Once an order has been dispatched, it can no longer be cancelled.
Customers in the United Kingdom and European Union
If you are a consumer in the UK or EU, you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. To use this right, contact us within that period and we will provide return instructions. Items must be returned unused, in their original condition, and return shipping costs are your responsibility. Your refund will be issued within 14 days of us receiving the item back.
Your legal rights
Nothing in this policy limits any rights you have under the consumer protection laws of your country.
Contact
Email: contact@varsy.store
Live chat: available on our website
We reply within 1–2 business days.